Capture grievances from any channel, route them with clear ownership and SLAs, and close the loop with full transparency — for citizens, customers or employees.
Log complaints from web, app, email or call centre.
Send each case to the right department automatically.
Timers and escalations keep resolution on track.
Complainants track status and see the outcome.
A grievance handled well builds loyalty. Umbrella Tech gives every complaint a ticket, an owner and a deadline, keeps the complainant informed at each step, and gives leadership the analytics to fix root causes.
Every capability your team expects, thoughtfully designed and ready to use on day one.
One inbox for web forms, email, app and phone.
Category and location-based assignment rules.
Response and resolution timers with alerts.
Tiered escalations to supervisors and heads.
Track status and receive updates transparently.
Trends by category to fix recurring issues.
A complaint comes in from any channel.
Rules route it to the right owner with an SLA.
The team acts and updates the complainant.
Feedback and analytics prevent repeats.
From lean teams to large organisations, Grievance Management adapts to how you already work.
Start free, then pay only for the seats you need. Bundle with other Umbrella Tech products for suite pricing.
Get going with the essentials.
For teams that need more power.
Advanced controls and SLAs.
Web forms, a mobile app, email and call-centre entry all feed into a single, unified queue.
Each category has response and resolution timers; overdue tickets escalate automatically up your matrix.
Yes — a portal and notifications let them follow status and see the resolution transparently.
Sensitive cases like POSH can be restricted to authorised handlers with private, audit-logged workflows.
Grievance Management shares data with the rest of the Umbrella Tech suite. Add these to go further.
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