Home / Services / CRM
Sales & Relationships

Know every customer, every conversation.

A CRM implementation tailored to how your sales and support teams actually work — not a generic setup you have to bend around.

Engagement
Fixed scope or dedicated team
Delivery
Remote, India-based
Support
Chat, call & email
In active delivery
On schedule
Why CRM

What you get from this engagement

Tailored pipelines

Stages and fields that match your actual sales process.

Unified customer view

Every call, email and ticket in one timeline.

Automation

Follow-ups, assignments and reminders that fire themselves.

Integrations

Connects to your calling, WhatsApp and email tools.

CRM engagement in progress
Every deal, one timeline
How we work

A CRM your team will actually use

We configure pipelines, fields and automations around your existing process instead of forcing a rebuild — so adoption doesn't need a six-month change-management project.

  • Custom fields & stagesMatch your CRM to your real sales process.
  • Role-based accessReps see their deals; managers see everything.
  • Data migrationClean import from spreadsheets or your old system.
Capabilities

What's included

Every engagement draws on the same core capabilities, scoped to what your project actually needs.

Pipeline configuration

A core part of every CRM engagement.

Contact & account management

A core part of every CRM engagement.

Workflow automation

A core part of every CRM engagement.

Email & calling integration

A core part of every CRM engagement.

Custom reports & dashboards

A core part of every CRM engagement.

Data migration

A core part of every CRM engagement.

Our process

How an engagement runs

Step 1

Map

Document your current sales and support process.

Step 2

Configure

Set up pipelines, fields, roles and automations.

Step 3

Migrate

Import existing contacts and deal history.

Step 4

Train & launch

Team training and go-live support.

Who it's for

Trusted across industries

From startups to large enterprises, CRM engagements are scoped to fit the team on the other side.

B2B sales teamsReal estateEducation & admissionsFinancial servicesHealthcareProfessional services
Engagement models

Work with us the way that fits

Every engagement is scoped to your project. These are the three ways teams typically work with us.

Fixed Scope

For well-defined projects with clear requirements.

Custom/ scoped quote
  • Detailed scope & timeline
  • Fixed milestones & budget
  • Dedicated project lead
Get a quote
Recommended

Dedicated Team

For ongoing product work and evolving scope.

Monthly/ dedicated team
  • Everything in Fixed Scope
  • Full-time dedicated squad
  • Sprint demos & flexible scope
  • Priority support
Talk to us

Enterprise

Large-scale builds with compliance & SLAs.

Custom/ enterprise SLA
  • SSO & security review
  • Dedicated success manager
  • Custom SLAs & compliance
Contact sales
FAQ

Questions, answered

Do you build a new CRM or configure an existing platform?+

Both — we configure Umbrella Tech's Lead Management or set up a third-party CRM, whichever fits your stack.

Can you migrate our existing data?+

Yes, we clean and migrate contacts, deals and history from spreadsheets or your current CRM.

Will it integrate with our calling and WhatsApp tools?+

Yes, we connect the CRM to your existing calling, WhatsApp Business and email tools.

How long does implementation take?+

Most implementations go live in 3–6 weeks depending on complexity and data volume.

Better together

Pairs well with

CRM is often scoped alongside these services.

Have a project in mind?

Tell us what you're trying to build. We'll scope it and get back within one business day.